Handbook of Performance Measurement

ISBN: 1845040112
Pub date: 03/06/04
Format: Paperback
Jurisdiction: England, Scotland & Wales
Readership: UK

Summary
Written by an international team of performance measurement experts, the Handbook provides in depth information and a wealth of tried and tested techniques. Clearly written for the non-specialist, the handbook is an essential reference for directors, management accountants and other functional heads who are involved in justifying performance. The Handbook will also prove a useful guide to consultants, change agents and others directly involved in the design, implementation and use of performance measures and measurement systems.

Readership:
Customer Profile - Management accountants and senior finance professionals, board members and non-executive directors as well as functional specialists requiring a more complete view of measuring and managing performance. Also Consultants and public sector professionals (e.g. Best Value Officers)

How this product will help this customer? - Designed to be a first port of call for anyone designing, building and implementing a performance measurement system

Key Features and Benefits

Features
Explains the balanced scorecard and other measurement frameworks - Gives complete understanding of field
Practical advice on designing a measurement system - Save time applying theory to real business situations
Explains how to design and audit your measurement system - Saves time building systems and gives confidence that they’re accurate
Shows the latest techniques and practices in Corporate Performance Management - Be up to date with new developments

Contents

• Introduction
  1. Performance measurement – a brief history
  2. The impact of Performance measurement on performance
  3. Two theories of performance measurement
• Performance Measurement Frameworks
  1. Performance measurement frameworks
  2. The Balanced Scorecard
  3. The results and determinants framework: making it work
  4. The EFQM framework
  5. Perspectives on performance: The Performance Prism
• Measuring Dimensions of Performance
  1. Customer measurement
  2. Integrating customer satisfaction and performance measurement
  3. The measurement of employee satisfaction
  4. The measurement of teams
  5. Measuring and managing process improvement
  6. Statistical process control
  7. The principals of management by prediction
  8. Applying potential failure mode analysis to business processes
  9. Measuring intellectual capital
  10. Measuring competence and resource development
  11. Measuring financial performance
• Tools and Techniques
  1. Designing performance measurement systems
  2. Designing performance measures
  3. Building and testing the business model
  4. Designing and using the business dash board
  5. Implementation issues
  6. Displaying performance measurement information
  7. Using performance measures
  8. The Performance Planning Value Chain
  9. The development of performance measures
  10. Software for performance measurement
• Validating Existing Performance Measurement Systems
  1. Achieving strategic alignment: using the performance measurement questionnaire
  2. Integrated performance measurement systems: an audit approach
• Benchmarking
  1. Benchmarking, an introduction
  2. Benchmarking and performance measurement in practice
• Pay and Performance
  1. Pay and performance
  2. The linkage between performance measurement systems and reward practices
  3. Improved business performance through recognising and rewarding behaviour